Automated directory assistance interactive voice response (IVR) applications can be programmed with the name and extension number of every person in an organization. Typically, a caller is asked to spell the user's name using the numbers on the telephone keyboard or with automatic speech recognition (ASR) the caller can say the name of the person they are trying to reach to be connected. To ensure that the caller is connected to the right person, a built-in spelling feature can be added to the IVR. Automating these calls is potentially a major opportunity for cost savings and more productive deployment of staff.
Automated directory assistance applications developed with Pronexus VBVoice™ have provided a tremendous improvement to the industry by allowing a caller to have voice-activated access to a large database of company information simply by using the telephone.