Self-service
Automate Transactions with Self-service IVR
Investments in self-service interactive voice response (IVR) applications have skyrocketed during the past a few years, with companies large and small building or enhancing self-service IVR solutions. It is easily more expensive to have a live agent handle a call than an IVR.
Examples of Self-service IVR Applications
- Banking: Change personal identification number (PIN), change of address, balance inquiries, credit requests
- Government: Check licensing
- Healthcare: Claim status, cancel/reschedule appointments
- Insurance: Insurance quotes, policy information
- Sales: Order status requests
- Utility companies: Meter reading, pay bills
Benefits of Using Self-service IVR
- Increase customer satisfaction and customer retention by enabling automated IVR self services from anywhere at any time, with any phone
- Drastically reduce costs, while maintaining high quality service levels
- Offer a multilingual, personalized service
- Multi-channel set up reaching all users, including the disabled and the elderly
- Reuse existing infrastructure and web content investments
- Efficiently manage call peaks and avoid customers waiting in call queues
- Dedicate human agents to more sophisticated services
Building powerful self-service IVR applications with Pronexus VBVoice™ will help automate many transactions that formerly required live employee assistance, while enhancing the user experience by letting them access information more naturally and efficiently 24/7.