Last month, Pronexus launched VBVoice 10.1 with VisualConnect™, offering developers an even simpler way to deploy multichannel IVRs – and allowing you to create in-house visual IVR applications that mimic the IVR call on an HTML data channel. Why are developers looking to deploy data channel visual applications, and how can you benefit from deploying VBVoice with VisualConnect?
For current customers, it comes down to using a platform that you are already familiar with – the VBVoice platform – and with little customization, you can deploy a visual application that mimics the same call flow but offers users the ability to access your IVR from anywhere. From noisy public transportation, to quiet meeting halls, to anywhere your end users can’t easily talk on the phone, you can offer them an alternate way to interact with your IVR.
For those new to VBVoice, you have the opportunity to deploy Visual and Voice applications simultaneously – saving the time to build a visual application separately, and saving money by eliminating the need to hire a visual app developer to create your visual application.
So what features are available to you in VBVoice 10.1 with VisualConnect? Well, now you have two options for deploying your visual IVR alongside your voice app. With a few clicks, you can deploy your visual IVR with no customizations needed, and Visual Connect will automatically convert your call flow to the visual format. However, if you want to customize your visual IVR, you can do so – adding more text in places where text could be helpful to the user, or adjusting how the visual IVR accepts input from the end user – even offering more than one input method within a single menu.
Voice prompts can also be added to your visual application – so that at any time, an end user can listen to the voice prompt associated with that part of the call flow.
Another feature that benefits both visual and voice applications is our new dynamic menu feature – which allows you to turn any menu in your call flow on and off during runtime without recompiling and redeploying, offering you the flexibility to build long and complex call flows, and then choosing what menus are active at any time by simply turning them on and off.
Finally, you can develop applications even quicker, as we’ve compiled all VBVoice support assemblies for .net into one library – so that only one reference is needed to access these support assemblies.
Make sure you check out website for more information about new features, or upcoming webinars on how to make the most of VBVoice 10.1!
Interactive voice response (IVR) technology is constantly adapting to the industry’s needs. An example of such an adaptation is visual IVR (VIVR).
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