From small companies with a specific passion and focus to large powerhouses with highly customized IVRs, the key to having a telephony system that grows with your business is scalability. In the past, a company had no choice but to purchase telephony boards with a concrete number of phone lines. A company regularly pushing maximum capacity would then have to purchase another server, along with the accompanying hardware, to increase capacity; with only two telephony boards (of varying capacity) per server, companies could expect to spend thousands of dollars every time their business hit a growth spurt.
Voice over Internet Protocol (VoIP) systems changed that game completely. A VoIP phone system, which uses internet bandwidth rather than physical phone lines to make and receive calls, can reside in a Virtual Machine (VM), allowing you to avoid acquiring a collection of telephony boards to handle system capacity. Choosing what telephony board was right for your company required collecting information about your servers and capacity requirements, choosing the right board that most closely matches the capacity you might expect, ordering the board, and waiting for the physical board to be shipped to you. A VoIP system requires one powerful server and no telephony boards at all; a powerful server can support multiple virtual machines, and customers purchase software licenses instead of telephony boards with a set number of lines (or ports). With software licenses now supported on virtual machines, all that is required of a VBVoice customer requiring more phone lines is an email requesting a certain number of licenses. The customer receives an email with a license file which he can deploy and activate immediately. Even more, you can re-host the licenses instantly onto another machine using the link; compare that to using traditional telephony boards where you would need to move telephony boards onto another server, and the advantages in terms of convenience and time commitment are clear.
For large companies, virtual machines are much more scalable; a company could have 12 VMs, each with an IVR, running from one server and communicating with one central runtime manager that is tracking all software licenses. Organizing system capacity becomes much easier, and the physical space required to support a VoIP phone system is a mere fraction of an analog system offering the same capacity.
In light of the many advantages of a VoIP phone system, many VBVoice customers choose to make the switch. For customers wanting to take advantage of a scalable, modern, cost effective telephony environment, moving to VoIP can introduce some challenges; some customers may be unsure what steps to take or how to start. If this sounds like you, contact us to learn how we help customers modernize their telephony systems. We would love to guide you through the process!
For information on how Pronexus helps customers make the switch from telephony boards to VoIP, please contact Pronexus Support at firstname.lastname@example.org.
Interactive voice response (IVR) technology is constantly adapting to the industry’s needs. An example of such an adaptation is visual IVR (VIVR).
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