We love to hear from our customers that our IVR software is providing them with an awesome experience. We strive to deliver solutions that work so well, you can literally forget about them.
HOWEVER – we regularly have customers tell us that (against our advice) they "will not be upgrading to the next version of VBVoice, because the version we have works so well." Yikes!
While we are thrilled that legacy versions of our software continue to function flawlessly, we also know that no software platform will live forever. Some things in life are just for certain – death, taxes and obsolete software. Unfortunately, old software typically runs on old hardware. If that hardware fails, your solution fails.
The question you should ask yourself is not "How much is it going to cost to upgrade?" but rather "how much will it cost if I don't upgrade?".
Weighing the cost of upgrading against the potential cost of not upgrading is a great way to establish the business case for the upgrade.
Legacy software solutions that eventually fail and have not been kept up to date often incur additional expenses that can be avoided with regular updates.
What Are the Risks?
Regularly upgrading allows you to spread potential costs – such as hardware updates – across several new releases, and avoid many altogether. Failure to stay current, on the other hand, introduces the risk of facing many or all of these expenses at once.
If you manage software, think of upgrading as a routine part of your responsibility and an insurance policy that you wouldn't consider living without. Don't live on the edge and tempt fate – software is fallible. Software gets old. You will one day HAVE to replace it. Don't wait for that day – upgrade now while you are in control of the expense, you can assess your options, and you can estimate the possible downtime and eliminate the risk for operational inefficiencies by allowing your software to break down.
So when should you upgrade? When it ain't broke.
CLICK HERE to upgrade to the latest version of VBVoice.
NEW AROUND HERE? Download the latest version of VBVoice HERE.
Interactive voice response (IVR) technology is constantly adapting to the industry’s needs. An example of such an adaptation is visual IVR (VIVR).
Hit Go to Search or X to close