Don’t Wait to Benefit from Pronexus Customer Support

Pronexus’ support team is always here to help – and sometimes, this means being proactive. That is why our excellent support staff keep a record of commonly asked questions or common issues, especially those with simple fixes, and post them to our website. We want to offer our developers a variety of ways to get the help they need. Tips and tricks, white papers, blogs, and more can be found on Pronexus.com and VBVoice.com, and our YouTube channel, TheIVRTube.

We recently added to our running list of IVR Pointers, where we address some of the issues we see most often from developers using VBVoice. Some of the useful tips and fixes that can be found here include:

• How to get rid of an HMP message that system must be restarted to complete install or uninstall even after the system has been rebooted
• How to fix a known issue when attempting to run “Start Test” of a VBVoice application in Debug from the Visual Studio environment
• What to do when Nuance Speech Server service won’t start

We want you to be able to get the answers you need when you need them, no matter what time zone you are in. With the many resources available online, you can benefit from the wealth of knowledge and experience of our support staff without even picking up the phone!

Are there questions YOU would like to see answered on our IVR Pointers page? Let us know!

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