Pronexus’ support team is always here to help – and sometimes, this means being proactive. That is why our excellent support staff keep a record of commonly asked questions or common issues, especially those with simple fixes, and post them to our website. We want to offer our developers a variety of ways to get the help they need. Tips and tricks, white papers, blogs, and more can be found on Pronexus.com and VBVoice.com, and our YouTube channel, TheIVRTube.
We recently added to our running list of IVR Pointers, where we address some of the issues we see most often from developers using VBVoice. Some of the useful tips and fixes that can be found here include:
We want you to be able to get the answers you need when you need them, no matter what time zone you are in. With the many resources available online, you can benefit from the wealth of knowledge and experience of our support staff without even picking up the phone!
Are there questions YOU would like to see answered on our IVR Pointers page? Let us know!
Interactive voice response (IVR) technology is constantly adapting to the industry’s needs. An example of such an adaptation is visual IVR (VIVR).
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