Ebix Health IVR Uses Pronexus’ IP Call Control to Offer Customers a Smarter, Future-Proof IVR
January 16, 2018
The Ebix Health IVR™ provides health insurance companies with an automated telephone solution that offers insurance customers access to their benefits eligibility and claims status information via automated phone call 24 hours a day, seven days a week with no human intervention. One Ebix IVR customer was experiencing errors when attempting a SIP Blind Transfer during their testing phase. Discover how they solved the issue with Pronexus IP Call Control.
DownloadScribe Develops a Customizable Dictation Service for Physicians with Pronexus VBVoice
June 20, 2012
Dissatisfied with both traditional paper-based clinical information systems and the expensive, complicated offerings from IT companies or enterprise software developers, Scribe wanted a web-based application that wouldn’t require physicians to reinvent the way they practice medicine. With the help of Pronexus VBVoice™, Scribe developed an online solution that allowed physicians to use a telephone or a handheld recorder to dictate information.
DownloadVocantas Improves Customer Service at a US Utility with Pronexus VBVoice-based Solution
June 20, 2012
Vocantas was approached by a large US utility to develop an Integrated Voice Response Solution (IVRS) to increase the call capacity that their agents could handle and to provide better after-hours service. Vocantas’ Utilities OnCall™ integrated Pronexus VBVoice™ to handle account inquiries, bill payments and credit card transactions. Improved after-hours self-service was particularly useful for disconnected customers who could request reconnection immediately following paying their bill.
DownloadGlobal Response Develops a Dialer Application, Increases Agent Productivity with Pronexus VBVoice
June 20, 2012
Global Response Corporation was looking to create a dialer application to expand into the outbound calling business. When other tools failed to provide the desired Visual Basic® coding capability, Global Response turned to Pronexus VBVoice™. In addition to supporting Visual Basic, VBVoice enabled Global Response to drastically cut development time, minimizing time to success. The resulting dialer application increased Global Response’s agent productivity through first-class tone detection and call handling capabilities.
DownloadConnect NZ Rapidly Re-Develops Legacy IVR Solution Thanks to Pronexus VBVoice’s Visual Design Approach
June 20, 2012
Connect NZ needed to re-build an existing order processing Interactive Voice Response (IVR) solution for Wickliffe Limited, a New Zealand warehousing and logistics, e-commerce and printing services company. They looked for an IVR development tool that would allow them to quickly build an advanced system without compromising any of the old application’s functionality. They turned to Pronexus VBVoice ™ because of its flexibility and rapid development environment.
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