Case Studies

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January 16, 2018
The Ebix Health IVR™ provides health insurance companies with an automated telephone solution that offers insurance customers access to their benefits eligibility and claims status information via automated phone call 24 hours a day, seven days a week with no human intervention. One Ebix IVR customer was experiencing errors when attempting a SIP Blind Transfer during their testing phase. Discover how they solved the issue with Pronexus IP Call Control.
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January 8, 2018
An interactive voice response (IVR) solution developer, was looking for a speech engine and speech tools that integrated easily with their existing IVR application platform, Pronexus' VBVoice®. Selecting Pronexus' partner LumenVox provided significant value to the application developers while offering competitive pricing and outstanding support.
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September 29, 2016
Mutare wanted to offer another option to companies tired of voicemail, and used Pronexus' VBVoice IVR application toolkit to build a new product, Smart Assist by Mutare (SAM).
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June 20, 2012
Dissatisfied with both traditional paper-based clinical information systems and the expensive, complicated offerings from IT companies or enterprise software developers, Scribe wanted a web-based application that wouldn’t require physicians to reinvent the way they practice medicine. With the help of Pronexus VBVoice™, Scribe developed an online solution that allowed physicians to use a telephone or a handheld recorder to dictate information.
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June 20, 2012
Vocantas was approached by a large US utility to develop an Integrated Voice Response Solution (IVRS) to increase the call capacity that their agents could handle and to provide better after-hours service. Vocantas’ Utilities OnCall™ integrated Pronexus VBVoice™ to handle account inquiries, bill payments and credit card transactions. Improved after-hours self-service was particularly useful for disconnected customers who could request reconnection immediately following paying their bill.
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June 20, 2012
Centuri Messenger is a leading unified communications (UC) system for the medium-sized business, enterprise customer, utilities and government verticals that takes advantage of Pronexus VBVoice™ Interactive Voice Response (IVR) technology. “We use the VBVoice toolkit to the fullest,” said CenturiSoft CEO John Pope, a long-time VBVoice customer.
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June 20, 2012
Global Response Corporation was looking to create a dialer application to expand into the outbound calling business. When other tools failed to provide the desired Visual Basic® coding capability, Global Response turned to Pronexus VBVoice™. In addition to supporting Visual Basic, VBVoice enabled Global Response to drastically cut development time, minimizing time to success. The resulting dialer application increased Global Response’s agent productivity through first-class tone detection and call handling capabilities.
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June 20, 2012
Connect NZ needed to re-build an existing order processing Interactive Voice Response (IVR) solution for Wickliffe Limited, a New Zealand warehousing and logistics, e-commerce and printing services company. They looked for an IVR development tool that would allow them to quickly build an advanced system without compromising any of the old application’s functionality. They turned to Pronexus VBVoice ™ because of its flexibility and rapid development environment.
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June 20, 2012
Telnorm is a leading systems integrator with operations in Mexico and Colombia. When a Mexico City-based university wanted to replace its predictive dialer, Telnorm proposed a solution built with Pronexus VBVoice™ Interactive Voice Response (IVR) toolkit. “The client is very happy with the new predictive dialer which is robust and easy to use,” said Eduardo Gonzalez Garcia, Director of Development for Telnorm.
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June 20, 2012
Telnorm es una empresa líder en la integración de sistemas empresariales con operaciones en México y Colombia. Cuando una universidad privada con sede en la Ciudad de México quería sustituir su marcador predictivo, Telnorm propuso una solución construida con el kit de herramientas Pronexus VBVoice IVR.
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