A virtual private branch exchange (PBX) is a computerized device that works as a switchboard, connecting a business with the outside world. It needs no physical presence on either end of the phone call to connect the two parties. Virtual PBX uses voice over internet protocols (VoIP) to route calls over the internet, meaning no expensive hardware is required.
In the call center industry, a virtual PBX application developed with Pronexus VBVoice™ IVR software allows your employees to work from home, giving you a competitive edge over traditional call centers. It can broaden your workforce by allowing you to hire qualified individuals who are unable to work from the office, such as the elderly or single parents, as well as improve communication lines between remote offices.