Patient Notification

Enhance Service with Patient Notification and Monitoring IVR

Patient notification interactive voice response (IVR) systems enable the delivery of time-critical information via outbound calls to any desk or wireless phone. This solution can be used to inform and remind patients of appointments, schedule openings and medication requirements. Additionally, an option can be provided to contact someone from your medical staff by pressing a touch phone response in which case the dialer will transfer the call.

Examples of Patient Notification IVR

  • ‍Claims and billing
  • Office location/hours
  • Doctor appointment reminders
  • Medical alerts
  • Medical surveys
  • Prescription refill reminders
  • Lab results
  • Annual checkup calls
  • Prescription reminders

Benefits of Using Patient Notification Services

  • ‍Increase customer satisfaction by allowing services like the ability for the patient to make his/her own appointment or request a prescription. Self service speeds the scheduling process for both the office and the patient and increases customer satisfaction
  • Boost operational efficiency by relieving staff of the task of making appointments/scheduling calls
  • Save valuable resources by eliminating time-consuming tasks such as gathering patient information for medication refills. Staff can concentrate on serving customers and filling prescriptions efficiently
  • Potentially save lives: If a homecare patient hasn´t called by his/her appointed time, the IVR can automatically call the patient and immediately alert the homecare staff if the patient does not answer

Healthcare organizations, hospitals, doctor's offices and dental practices can improve productivity and customer service by implementing patient notifications into their phone system. The Pronexus VBVoice™ IVR toolkit makes it easy to develop an IVR solution specifically for the healthcare industry's requirements.