Auto & Emergency Notification

Interactive voice response (IVR) solutions featuring automated notifications help companies to easily deliver simultaneous real-time notifications to large groups of people located anywhere around the world. This can be done by voice, email, text or fax.

Benefits of Automated Notifications

  • Reduce inbound calls
  • Allow customers to set their own preferences
  • Reduce operating costs
  • Improve customer satisfaction and retention
  • Increase brand awareness and loyalty
  • Drive new revenue

Examples of Automated Notifications

  • Service appointment reminders
  • Flight delays
  • Updates on prescription refills
  • Delivery notification service
  • Event notification

Emergency Notifications

An outbound emergency notification IVR can be utilized during urgent situations to deliver phone alert messages to users. The end user has the option of acknowledging the call and providing a status update. Simultaneously, dispatch operators can be notified of the event and alerted to the location. Communities can utilize this application to alert the general public about disasters or events occurring in their neighborhood, as well as relay any information on evacuation or escape measures. Additionally, if the resident requires special assistance, the call can be routed by the IVR to an emergency line.

In a related nonemergency service, IVRs can be used in systems that contact the elderly or homebound residents. This application automatically calls members who subscribe to this service every day to ensure their well being. The resident acknowledges the call by simply answering the phone or by pressing a phone key. If the call is unanswered or unacknowledged, a family member or community service group can be automatically alerted by the phone system.

Benefits of Using Emergency Notifications

  • Speed the communication process significantly along with response time
  • Focus operators on the next task
  • Reduce accidental errors at critical times
  • Ensure that everyone gets a consistent, timely message