An auto attendant interactive voice response (IVR) application directs telephone calls to the appropriate extension based on selections made by the caller. The IVR replaces or helps human operators by greeting the caller with a welcome message and routing the call to the right destination. IVR auto attendants can also be integrated with a number of call management functions such as an automatic call distributor (ACD).
An auto attendant IVR application developed with Pronexus VBVoice™ saves money in overhead costs and simplifies incoming phone call procedures. Call centers in particular can instantly become more productive by letting the phone system gather caller information, verify caller identity and determine the best service representative to handle the request.