IVR Trends

Interactive voice response (IVR) technology is constantly adapting to the industry’s needs. An example of such an adaptation is visual IVR (VIVR).

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Have you ever been trying to answer an automated call in a loud area and struggle to make your responses heard above all of the noise?

The expectation 20 years ago was that the internet would take over from IVR; the natural tide of progress seemed to be saddling IVR with a clear expiration date.

Recent trends in voice technology – such as SIRI's natural language or voice biometrics – have many of our customers thinking that voice technology is a relatively new phenomenon.

Innovation at the speed of light. Every day new products continue to become an integral part of our daily lives that were unheard of five years ago (think Keurig, rear park assist, Uber).

A lot of VBVoice customers are now moving towards cloud computing. There are many reasons to pursue this; hosting in the cloud can be cheaper, more secure, faster, and more flexible than traditional computing.

What do your fingerprints, your hair and your voice all have in common?