Interactive voice response (IVR) technology is constantly adapting to the industry’s needs. An example of such an adaptation is visual IVR (VIVR). This blog post will focus primarily on how...

Lease or buy? Ever wanted a Lexus, but couldn’t dream of putting out the 60K? Is $499 a month more your speed? As the interactive voice response (IVR) industry shifts...

“Hello” “Hello. This is a call from your utility. We are calling to remind you that your account is overdue. Would you like to make a payment now?” “Yes” “I...

The expectation 20 years ago was that the internet would take over from IVR; the natural tide of progress seemed to be saddling IVR with a clear expiration date. Instead,...

Recent trends in voice technology – such as SIRI’s natural language or voice biometrics – have many of our customers thinking that voice technology is a relatively new phenomenon. Those...

Innovation at the speed of light. Every day new products continue to become an integral part of our daily lives that were unheard of five years ago (think Keurig, rear...

A lot of VBVoice customers are now moving towards cloud computing. There are many reasons to pursue this; hosting in the cloud can be cheaper, more secure, faster, and more...

What do your fingerprints, your hair and your voice all have in common? They all carry unique characteristics that identify you – and only you. Check out this definition from...