23September2017

VBVoice - Free and Efficient IVR Software

Home Product Features VBVoice 10.1 Features

VBVoice 10.1 Features

VBVoice 10.1 available since January 25, 2017

Pronexus VBVoice™ Interactive Voice Response (IVR) toolkit's latest release, VBVoice 10.1, synchronizes all Pronexus' offerings with support for development in Microsoft® Windows® 10 and Windows Server® 2012 R2 using the latest Visual Studio® 2015. VBVoice 10.1 includes VisualConnect™, Pronexus' product that enables simultaneous dual-channel application developing. Download the VBVoice IVR toolkit today to discover how easy it is to develop an IVR application.

VBVoice 10.1 with VisualConnect

See the new features in action:

 

What's New in VBVoice 10.1 with VisualConnect?

The newest version of VBVoice comes with the latest release of VisualConnect, a new product built into VBVoice 10 that allows IVR developers to use the same call flows for voice and data processing.

Read the full press release HERE.

Features of VBVoice 10.1 include:

  • Flexible modes for deploying visual and voice menus; deploy directly or cutomize the visual channel first, the choice is yours
  • Visual IVR flows much like a voice call; no need for the end user to press "enter" when entering their information
  • Visual IVR menus can offer more than one method of data input in the same menu, e.g. selecting from a list of menu option or inputting a name into a text box if the desired option does not appear
  • Visual IVR end users can listen to a voice prompt if desired when using the visual channel
  • Dynamic menus can be turned on and off at runtime without recompiling and redeploying the application
  • All VBVoice support assemblies for .net are now stored in one library


vbvoice10dot1 dual channel diagram web vbvoiceThis diagram explains the analogy between voice calls and data sessions.

 

VBVoice 10 with VisualConnect

VBVoice 10 features are still contained in the release of VBVoice 10.1.

VBVoice 10 introduced Pronexus customers to VisualConnect, a new product built into VBVoice 10 that allows IVR developers to use the same call flows for voice and data processing. For the first time, Pronexus offered more than traditional IVR developing to our customers.

Features of this release included:

  • Dual-channel developing with single-channel development effort
  • Ability to repurpose existing traditional IVR call flows and menus for visual output
  • Offering customers smartphone application output with a variety of attractive, built-in GUIs for end customers No additional call flows, controls, or development environment to create visual IVR applications
  • Visual Connect offers maximum device accessibility – from smartphones to browsers supporting HTML5, and more

This release also supported IVR development for Mandarin and Cantonese for the first time.

 

VBVoice 8.20

VBVoice 8.20 features are still contained in the release of VBVoice 10.

Integration into Unified messaging through Microsoft Lync

Microsoft Lync Interoperability allows developers to build enterprise class unified messaging systems and to create and integrate IVR applications by using the VBVoice toolkit. As a long-standing Microsoft Partner, Pronexus is committed to keeping pace with the power of the Microsoft platform, ensuring its customers’ compatibility with the full potential of Microsoft’s tools.

 

Interoperability Secure media through SRTP

Secure RTP is now embedded in VBVoice 8.20 eliminating the risk of eaves-dropping on IVR solutions using carrier-grade secure media. In the past, SIP calls travelling through public networks allowed the audio conversations and data transmitted during the call (including any digits entered such as PINs, or credit card information) to be easily intercepted. Now, Secure RTP (SRTP) will encrypt all audio streams making all the information passed during a call inaccessible to possible attempts to tap into the call.

 

Proprietary call control functionality for SIP, replacing the need for third party call control.

Pronexus now offers its own optional proprietary SIP call control for VBVoice customers in the 8.20 version. Eliminating the need for third party call control, developers can now reduce the cost of their application and make use of the proprietary Pronexus Call Control. The new Pronexus Call Control eliminates the limitations inherent in using a third party solution, and provides a foundation for adding additional features in future VBVoice releases, such as support for transfers through re-invite messages, support for changes of codecs and other call conditions during the call, and the ability to expose more information about the call to the application.

 

 

Visit our company website at pronexus.com.

Newsletter

"The Voice" e-newsletter is distributed monthly and covers topics that matter to interactive voice response (IVR) developers, including computer telephony industry trends, IVR tips and tricks, and more. Subscribe by clicking the button or read past issues listed in the archive below.

vbvoice subscribe button